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Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

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Engage client does not indicate if a call center agent is signed online or not

Customer was hoping that the Engage client would have some type of indication about the ACD client status. Per the customer email, it takes 5 clicks to sign into a call center or to check which queues they are part of. A button on the left gray bar of the desktopo client would be nice. Agents will have to rely on Engage alone to see their sign-in status

Please modify Idea to add a 1- click status button for Call Center Status on the left side of the page as marked in the attachment in web-ex

  • Brian Epps
  • Jan 6 2022
  • Future consideration
  • Brian Epps commented
    1 Mar 09:47pm

    Are there any updates to provide about Acd status being added to webex