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Webex Teams: I would like you to add an option to turn off seen by. Some user's are stubborn and got in their heads that they can message us directly at the Service Desk and bypass the ticketing system or bypass calling in to get the next available tech. This has cause headaches as they overload individual techs with their requests. Once you look at it they expect you to respond even though we may be in the middle of another issue. Yes I can stop what I am doing and respond to them to contact the Service Desk, but that is inconvenient when I have to stop 20-30 times a day to explain this to them. Some are not so understanding and it gets all drawn out. I should be able to look at their message and determine if it is an emergency or can wait without them knowing I have read the message. It would be nice to at least be able to turn of for certain individuals or for everyone.
Hi, please reach out to your IT admin and contact your account manager to speak to one of us here in Cisco. We can organise read receipts turned off for you if this is what your org wants