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Webex Messaging Client - Call Pickup Notifiction Duration

In webex messaging UC calling, when the extension is part of cucm call pickup group and there is an incoming call to the pickup line, then the call pickup visual alert appearing only for few seconds (10 sec approx.) on all the applicable webex clients and the alert disappears after that.

We need to manually click "Call Pickup" option at the bottom of the webex window and choose "Pickup" to answer that call if we missed to pickup the call within 10 sec.

We would like to have the following options:

i) Webex pickup group notification stay on the desktop based on the custom duration set by the user

ii) Notification stays until the destination phone answers the call (or) incoming call gets dropped.

Changing timers in Cucm (Call Park Display Timer or Call Pickup No Answer Timer) not helping here.

  • Netcracker Technology
  • Jan 11 2022
  • Need more info
  • Bert Heitzer commented
    28 Mar 06:17am

    We would like to have this option too.10 sec is too short for out customers

  • Netcracker Technology commented
    18 Jul, 2022 07:56am

    This TAC case was handled by webex support team with coordination of cucm support team. Finally they concluded this is how the webex app works. Hence, raised this feature request.

  • Admin
    Ryan Li commented
    18 Jul, 2022 05:43am

    If you believe it's a Webex app issue, you can route the exisitng TAC case to Webex app, or open a new case. Webex app engineers will take care of it.

  • Netcracker Technology commented
    14 Jul, 2022 01:20pm

    Yes. Changing call pickup timer doesn't help, we raised this to TAC earlier (692801354) and they confirmed it is related to webex app.

  • Admin
    Ryan Li commented
    14 Jul, 2022 02:59am

    there is a pickup group notification timer in CUCM, have you tried to change that value? I assume all CUCM endpoints honor this timer.