User Community Feedback

In webex messaging UC calling, when the extension is part of cucm call pickup group and there is an incoming call to the pickup line, then the call pickup visual alert appearing only for few seconds (10 sec approx.) on all the applicable webex clients and the alert disappears after that.

We need to manually click "Call Pickup" option at the bottom of the webex window and choose "Pickup" to answer that call if we missed to pickup the call within 10 sec.

We would like to have the following options:

i) Webex pickup group notification stay on the desktop based on the custom duration set by the user

ii) Notification stays until the destination phone answers the call (or) incoming call gets dropped.

Changing timers in Cucm (Call Park Display Timer or Call Pickup No Answer Timer) not helping here.