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Hi Cisco, we have more customers that are using Webex App connected to Call Manager.
We would like to see an option to integrate Webex Shortcuts for dedicated groups/people.
Example: Chefs are using an 3rd Party Integration for Chef/Sek || Manager/Assistant || Boss/Secretary. These is as a webapp available and its possible to integrate this with https shortcut(from browser, in Jabber with specific jabber config - client). It would be great to configure it as Webex Shortcuts just for Manager/Assistant group.
This feature was delivered around December 2022. See documentation to configure in Control Hub: https://help.webex.com/en-us/article/w65xlp/Manage-the-custom-shortcuts-your-users-see-on-Webex-App#task-template_532f12c6-8925-4ca9-891b-4d913dc97ac3
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Really important for us aswell. Please take it to the roadmap.
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I think this is great idea. We want to manage intranet sites for different groups, now they see all available sites. The limit is 6 own shortcuts, so it is not for all sites we need for all groups. We can use then the available shortcuts slots for another apps.
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this really is a must-have. we love the shortcuts feature, but we have held off using it because - 1, icons do not pull from the site and we cannot upload our own - the stock choices are awful! and 2., we cant select one set of shortcuts to some staff and others to another group of staff.
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