User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Webex Shortcuts for dedicated groups/people

Hi Cisco, we have more customers that are using Webex App connected to Call Manager.


We would like to see an option to integrate Webex Shortcuts for dedicated groups/people.



Example: Chefs are using an 3rd Party Integration for Chef/Sek || Manager/Assistant || Boss/Secretary. These is as a webapp available and its possible to integrate this with https shortcut(from browser, in Jabber with specific jabber config - client). It would be great to configure it as Webex Shortcuts just for Manager/Assistant group.

  • Guest
  • Jan 24 2022
  • Shipped
  • Admin
    Connie Tang commented
    March 01, 2023 17:24
  • Guest commented
    March 01, 2023 09:24

    Really important for us aswell. Please take it to the roadmap.

  • Guest commented
    February 14, 2022 10:31

    I think this is great idea. We want to manage intranet sites for different groups, now they see all available sites. The limit is 6 own shortcuts, so it is not for all sites we need for all groups. We can use then the available shortcuts slots for another apps.

  • Guest commented
    February 01, 2022 09:17

    this really is a must-have. we love the shortcuts feature, but we have held off using it because - 1, icons do not pull from the site and we cannot upload our own - the stock choices are awful! and 2., we cant select one set of shortcuts to some staff and others to another group of staff.