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Disable user triggerd Webex App update in VDI environment

Change Request:
Add a config parameter on admin level to disable user triggered client update for VDI clients/users to avoid uncontrolled increase of CPU utilization and decreased client performance in VDI environment.
The Problem:
Any user can start an update of the Webex meetings VDI in a Citrix environment. When a user performs the update, it will start at the same time the update for all other Webex Meetings VDI users.
When a user clicks on the update button it will close for all other users on the same host.
This causes a very high CPU utilization of the virtual environment and very low Webex Meetings VDI client performance.
TAC Case: 692818934
Currently: Works as designed. Auto updates are disabled by default for VDI/thin clients.
The problem here is that the update was invoked by a user and that is a functionality that at this stage cannot be disabled.

  • Eric Kirchner
  • Jan 26 2022
  • Need more info
  • Eric Kirchner commented
    2 Feb, 2022 08:32am

    In VDI environment the client update process should be triggered by admin only to keep the enviornment consistent

  • Manali Dongre commented
    1 Feb, 2022 11:14pm

    If updates were disabled, how did the user trigger the update?