User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Disable user triggerd Webex App update in VDI environment

Change Request:
Add a config parameter on admin level to disable user triggered client update for VDI clients/users to avoid uncontrolled increase of CPU utilization and decreased client performance in VDI environment.
The Problem:
Any user can start an update of the Webex meetings VDI in a Citrix environment. When a user performs the update, it will start at the same time the update for all other Webex Meetings VDI users.
When a user clicks on the update button it will close for all other users on the same host.
This causes a very high CPU utilization of the virtual environment and very low Webex Meetings VDI client performance.
TAC Case: 692818934
Currently: Works as designed. Auto updates are disabled by default for VDI/thin clients.
The problem here is that the update was invoked by a user and that is a functionality that at this stage cannot be disabled.

  • Eric Kirchner
  • Jan 26 2022
  • Need more info
  • Eric Kirchner commented
    February 02, 2022 08:32

    In VDI environment the client update process should be triggered by admin only to keep the enviornment consistent

  • Manali Dongre commented
    February 01, 2022 23:14

    If updates were disabled, how did the user trigger the update?