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Webex defaults to video on outbound PSTN call

When an end user places an outbound PSTN call from webex desktop application by hitting the keyboard ENTER key, the call is initiated as Video call by default.

We have found no way to define audio call as a default option. Often the video call is not a problem, but for some office like the one working for domestic violence / sexual abuse foundation, this is a huge concern.

Can we please add a menu option under webex application setting to define audio or video call as a default option ?

  • Yuv Chhetri
  • Jan 31 2022
  • Ben commented
    22 Jul 05:26am

    This is a major privacy issue for multi-tenanted environments where clients call each other and video is forced through.

  • Ryan MacPherson commented
    21 Jun 11:31pm

    Default calling behavior needs to be a setting in Control Hub. This current behavior brings up some major privacy concerns and needs to be addressed.

  • Erick Flores commented
    10 Jun 07:24pm

    Has this feature been added to the Webex desktop app?

  • Eros Fornari commented
    15 Mar 12:45pm

    To clarify for the Product team, this refers to on-net calls in particular where calls will be established in Video

  • Guest commented
    15 Mar 11:24am

    This has privacy concerns if the user unknowing turns on video. Please add this feature.

  • Lauren Nobbs commented
    15 Feb 12:25am

    Please add this feature!

  • Patrick Allen commented
    14 Feb 10:09pm

    please add this!


  • Shelley Swainson commented
    14 Feb 03:33am

    Thanks for submitting, hope it gets enough votes to pass.

  • Nick commented
    7 Feb 03:09pm

    Would like to see an option for setting organizational default calling in the Control Hub as well.

  • Tha'er Imseeh commented
    4 Feb 05:55pm

    Great feature!

  • Muhammad Danish Moosa commented
    2 Feb 12:42am

    That would be an amazing feature

  • Heath Helmore commented
    31 Jan 12:55am

    This would be a great feature!