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Webex defaults to video on outbound PSTN call

When an end user places an outbound PSTN call from webex desktop application by hitting the keyboard ENTER key, the call is initiated as Video call by default.

We have found no way to define audio call as a default option. Often the video call is not a problem, but for some office like the one working for domestic violence / sexual abuse foundation, this is a huge concern.

Can we please add a menu option under webex application setting to define audio or video call as a default option ?

  • Guest
  • Jan 31 2022
  • Planned
Webex App: Calling: Broadworks & Webex App Calling
  • Marco commented
    13 Sep, 2022 04:40am

    The default should have been audio call from the start. Please give us the option to choose our default! I've tried disabling video calling through Control Hub for myself, but as I'm an admin I think it's still allowing me to do so... Very frustrating!

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  • Ben commented
    22 Jul, 2022 05:26am

    This is a major privacy issue for multi-tenanted environments where clients call each other and video is forced through.

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  • Ryan MacPherson commented
    21 Jun, 2022 11:31pm

    Default calling behavior needs to be a setting in Control Hub. This current behavior brings up some major privacy concerns and needs to be addressed.

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  • Erick Flores commented
    10 Jun, 2022 07:24pm

    Has this feature been added to the Webex desktop app?

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  • Eros Fornari commented
    15 Mar, 2022 12:45pm

    To clarify for the Product team, this refers to on-net calls in particular where calls will be established in Video

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  • Guest commented
    15 Mar, 2022 11:24am

    This has privacy concerns if the user unknowing turns on video. Please add this feature.

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  • Lauren Nobbs commented
    15 Feb, 2022 12:25am

    Please add this feature!

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  • Guest commented
    14 Feb, 2022 10:09pm

    please add this!


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  • Shelley Swainson commented
    14 Feb, 2022 03:33am

    Thanks for submitting, hope it gets enough votes to pass.

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  • Guest commented
    7 Feb, 2022 03:09pm

    Would like to see an option for setting organizational default calling in the Control Hub as well.

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  • Tha'er Imseeh commented
    4 Feb, 2022 05:55pm

    Great feature!

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  • Muhammad Danish Moosa commented
    2 Feb, 2022 12:42am

    That would be an amazing feature

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  • Heath Helmore commented
    31 Jan, 2022 12:55am

    This would be a great feature!

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