User Community Feedback

When starting a call using the Enter key, it defaults to Video. When clicking with the mouse on Audio call, we can have an Audio call without video being turned on.

This difference in behaviour is unintuitive and when Webex calls are made through CRM's and other applications, it is not always possible to ensure the call is treated as Audio only because Webex defaults to using Video.

We also suspected that behaviour can differ depending on which Windows protocol passes the instruction to Webex ("clicktocall:" vs "tel:" etc.) even if the EXE is the same.

When this issue is addressed, please ensure that the default Video on/off setting for outgoing calls can be changed by users in the *** application settings ***, rather than by administrators in the Control Hub, as some users / licences won't have access to this.

We saw this issue when using Webex through hosted VOIP systems - no access to a Control Hub and as per other comments, may not have made a difference anyway.

When calls started as Video were switched to Audio by doing the "Stop Video" option, the video codec had already been sent out and the call would fail if a recipient couldn't complete the handshake with the right codec. This led to some severe telephony problems that remain unsolved. Perhaps this could be changed so that even if Video is on, a failure to connect with the right codec would drop the call to Audio and retry?

In Europe we have the problem that video codec negotiation between providers is not specified yet. This can lead to severe problems in setting up and maintaining PSTN calls. Even complete mid call interruptions do occur because video is enabled as default on Webex.

The default should have been audio call from the start. Please give us the option to choose our default! I've tried disabling video calling through Control Hub for myself, but as I'm an admin I think it's still allowing me to do so... Very frustrating!

This is a major privacy issue for multi-tenanted environments where clients call each other and video is forced through.

Default calling behavior needs to be a setting in Control Hub. This current behavior brings up some major privacy concerns and needs to be addressed.

Has this feature been added to the Webex desktop app?

To clarify for the Product team, this refers to on-net calls in particular where calls will be established in Video

This has privacy concerns if the user unknowing turns on video. Please add this feature.

Please add this feature!

please add this!

Thanks for submitting, hope it gets enough votes to pass.

Would like to see an option for setting organizational default calling in the Control Hub as well.

Great feature!

That would be an amazing feature

This would be a great feature!