User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Webex Assistant for Webex Calls - Hearing Impaired

For users that are hearing impaired, the Webex assistant is great for providing live transcriptions. However, the Webex assistant isn't enabled when using the "Call on Webex" feature. Thus, they have to hang up, create a Webex meeting and then use the Webex Assistant for transcriptions. Adding the ability to use the Webex assistant for live transcriptions for "Call on Webex" calls would be a great addition to the service.

  • Guest
  • Jan 31 2022
  • Already exists
  • Guest commented
    11 Feb, 2022 03:00am


  • Guest commented
    10 Feb, 2022 02:02am

    Where is this option you are referring to? The only option I see is to move a "Free Webex Call" is to a telepresence device near me. Nothing to move the call to a Webex meeting where the Webex Assistant can be used.

  • Mable Chiu commented
    10 Feb, 2022 01:55am

    You should be able to move a call to a meeting without hang up now.

  • Guest commented
    31 Jan, 2022 11:53pm

    To add, this is refencing the current Webex app (Version: