User Community Feedback

I did some testing and it looks like Webex App will connect (solely) to Unity Connection if unable to connect to Call Manager WHEN connecting through Expressway.

When I tried it "on-net" (aka or VPN) and the client fails to connect directly to UCM, then it does not continue with a connection attempt to Unity Connection when disallowed End User account in UCM.

It would be nice for users to be able to get to their voicemails in Unity Connection if, for some reason, there is in outage in UCM limited to their client SIP registration but calls are still being routed to Unity Connection from a "Forward Unregistered Internal" or "Forward Unregistered External" state.

Assuming the user account in Unity Connection's LDAP sync shows Active user account. I am not certain when an LDAP sync'd user would be "Inactive LDAP Synchronized User" state in UCM while still Active LDAP Synchronized User" state in Unity Connection, but there could be some overlapping time depending on when LDAP directory syncs are scheduled in UCM and UnityC. There could also be other reasons for the client to be unable to register with UCM, and in that case it should try UnityC independently, if it doesn't already.

We plan to migrate all our soft clients to register through Expressway whether on-prem or off, so that could be another workaround.

I agree, it would be nice to get indications or toaster pops that give some status as to whether your "Phone Service", "Voicemail Service", or "Phone and Voicemail Services" are disconnected. It would help streamline troubleshooting when a user calls into our helpdesk for connectivity issues.

This two-system independent status is available in the Settings > Phone Service page.