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Immediate hold when transferring calls

End users are asking for the functionality that when you select the option to transfer, it will immediately put the caller on hold, rather than them hear you finding the person to transfer and then once you find them be put on hold.

  • Ryan Joseph
  • Feb 7 2022
  • Planned
  • Guest commented
    5 Dec, 2022 02:47pm

    Cisco hard phones work this way (place caller on hold after transfer key is pressed) also so does MS Teams. Within the Webex App there is an option to do this but via the hold button (then transfer) - this is the capability needed on the transfer button native. I agree with another comment on here that maybe this behaviour needs to be selectable with what is there today to give more choice (and the capability to set one of the options to default for the organisation).

  • Admin
    Ho Bao commented
    22 Feb, 2022 08:12pm

    Thank you for your feedbacks. Many existing customers find it very helpful to have the ability to keep the conversation with customer while click on transfer, search for transfer target. We do understand that some customers would rather see the Hold first. Thus we are adding an enhancement in Webex Calling to allow end-user to transfer a held call.

  • Glenn Caldwell commented
    7 Feb, 2022 03:37am

    It would also introduce longer held time, as oposed to telling someone yes I'll see if I can get XXX for you while you are actually doing that. So I would suggest this would be beneficial to have as a selectable process rather than straight replacement of existing process.

  • Guest commented
    7 Feb, 2022 03:31am

    This would be a great enhancement so that the caller is placed on hold and receives hold treatment as soon as 'transfer' is selected. This would avoid the caller hearing any further conversation or background noise during the transfer process for a more professional experience.