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Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

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WxCC: API for import/export/sync digital channel history

it must be possible to import/export and sync the SMS, Webchat Transscripts, FB Messages, eMails etc with an external system like a CRM. Today you cannot extract the communications via API

  • Thorsten Schneider
  • Feb 18 2022