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Currently this is a limitation for a VDI environment. keyboard and mouse control is not working.
This is for converged meeting, Call on Webex, Webex calling, or IM only share. The meeting client VDI is not supported with remote desktop control on VDI.
This actually a planned/committed feature and should arrive in October, according to the "Coming Soon" here: https://help.webex.com/en-us/article/8dmbcr/-Webex-App-%7C-What's-New#Cisco_Reference.dita_eb619210-39c1-4e0d-9131-717696c2c647
Let Someone Else Control Your Computer—VDI
Want help troubleshooting a problem? Just hop on a call or jump into a space and share your screen. You can then grant that person control of your computer and watch the person's mouse move over your screen. They can even use keyboard shortcuts to move around your app. When they're done, you can take back that control at anytime.
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