User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

remote desktop control during desktop share

Currently this is a limitation for a VDI environment. keyboard and mouse control is not working.

  • Guru B K
  • Feb 24 2022
  • Future consideration
  • Admin
    Shijie Yuan commented
    26 Sep 02:43am

    This is for converged meeting, Call on Webex, Webex calling, or IM only share. The meeting client VDI is not supported with remote desktop control on VDI.

  • Guest commented
    21 Sep 06:36pm

    This actually a planned/committed feature and should arrive in October, according to the "Coming Soon" here: https://help.webex.com/en-us/article/8dmbcr/-Webex-App-%7C-What's-New#Cisco_Reference.dita_eb619210-39c1-4e0d-9131-717696c2c647

    Let Someone Else Control Your Computer—VDI

    Want help troubleshooting a problem? Just hop on a call or jump into a space and share your screen. You can then grant that person control of your computer and watch the person's mouse move over your screen. They can even use keyboard shortcuts to move around your app. When they're done, you can take back that control at anytime.