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Webex Webinars – generating unique registrant ID

The generating random ID authentication for each registrant currently does not automatically send the unique attendee ID in the reminder emails. There are no variables available in the custom templates to add this piece of information in and attendees are highly likely to lose this information if they only have it in the confirmation email.

Can you please ensure that if "generate random ID authentication for each registrant" is selected, this piece of information will appear in all automatic email sent out to registrants, including confirmation email, updated event email and reminder emails please?

  • Guest
  • Feb 25 2022
  • Shipped
  • Marek Friedl commented
    10 Jun, 2022 12:37pm

    Hello, I would like to confirm that we face the same issue.
    Approved (email template) provides Registration ID while Reminder emails do not deliver the value.
    Also to mention, this functionality/variable worked just fine in WebEx Events (classic), while under the WebEx Webinar / Modern View it suddenly does not work properly.