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Tenant-wide telephony_calls for basic data directed routing

Some clients have basic routing needs that could easily be handled with the webhook interface. For example, routing calls based on timezone associated with their area code. I have developed the code to do this; however, I recently discovered that telephony_calls events are by user, and I would need to set up a webhook for every user, which is not practical. Please consider adding this to the roadmap, as there are many clients who do not want the overhead of a full contact center solution, but rather just need some simple automated routing of calls.

  • Dan Eccher
  • Mar 2 2022
  • Will not implement