User Community Feedback

After the latest security update for Personal Rooms, we are having an issue that PR hosts are required to sign in the mobile app when trying to join their personal room meetings, started by other co-hosts.

Our scenario is as follows:

Management allows their assistance team as co-hosts for management's personal rooms.

The assistance team starts Personal Room meetings on behalf of management (the host).

Management (the host) then joins the meeting via mobile device with company credentials.

Issue is that due to security restrictions SSO for the company only loads when connected to company VPN - essentially not allowing users to login to their Webex accounts via mobile devices.

For that reason, management joins their own Personal Room meetings by clicking "Join as guest" from the app and entering their company's email address upon joining.

This is no longer possible, as entering the company email address prompts them to sign in.

They can only join their Personal Room meetings as guest via the mobile app if they enter a personal email address.

We are aware that sign in is required, because joining with the host's email address makes them a host automatically.

We would like to have the option that a user joins with the company email address and unless they verify (sign in), they are joined as a guest, and not given host privileges.