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Option to log out of Huntgroup on ALL devices

Phone user can log out of huntgroup, to make himself/herself unavailable, but this needs to be done on ALL his/her devices. So, if user as a desk (Physical) phone, and Webex phone on PC and a Webex phone on mobile, the logout needs to be done each.

It will be great to provide an option to log out of all devices in one step.

It is quite unlikely that availability (to answer calls) is device dependent.


Thanks,

Baktha Muralidharan

  • Baktha Muralidharan
  • Mar 4 2022
  • Need more info
  • Baktha Muralidharan commented
    6 Aug 12:33pm
    Maybe a way to Implement this would be across devices that share the same Owner User ID as the CSF/TCT/BOT/TAB making the toggle request?

    Yes, that would be reasonable. Can we do the same thing on SEP devices as well, but perhaps, prompt the user for confirmation?

    With the pandemic, users have desk phones in the office, while they may be working from home. Being able to log in and out of huntgroups across all devices will be an extremely helpful, and minimize delays experienced by callers.

    THanks,
    Baktha

  • Kenneth Meeuwse commented
    14 Jul 04:32am

    UCM toggles Hunt Group active/inactive on a per-device basis, not per-line. Toggling Hunt Group on a device affects the status of call receiving on all the lines associated with that device. So propagating this toggle from the Webex App to other associated devices could be tricky if line associations vary from device to device.

    Maybe a way to Implement this would be across devices that share the same Owner User ID as the CSF/TCT/BOT/TAB making the toggle request?

  • Baktha Muralidharan commented
    10 Jun 07:51pm

    UCM

  • Admin
    Ryan Li commented
    5 May 05:54am

    Is this ask for UCM or Webex Calling?