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Option to log out of Huntgroup on ALL devices

Phone user can log out of huntgroup, to make himself/herself unavailable, but this needs to be done on ALL his/her devices. So, if user as a desk (Physical) phone, and Webex phone on PC and a Webex phone on mobile, the logout needs to be done each.

It will be great to provide an option to log out of all devices in one step.

It is quite unlikely that availability (to answer calls) is device dependent.


Thanks,

Baktha Muralidharan

  • Guest
  • Mar 4 2022
  • Need more info
  • Jordan Eliason commented
    December 05, 2023 19:13

    We've been asking for this user based log in/log out of hunt group on CUCM for years. Really wish we could do something with this from the Webex App like a CTI call to log in/out all the phones associated with a user.

    Even more value would be a pop up reminder to log back in during business hours.

  • Guest commented
    August 06, 2022 12:33
    Maybe a way to Implement this would be across devices that share the same Owner User ID as the CSF/TCT/BOT/TAB making the toggle request?

    Yes, that would be reasonable. Can we do the same thing on SEP devices as well, but perhaps, prompt the user for confirmation?

    With the pandemic, users have desk phones in the office, while they may be working from home. Being able to log in and out of huntgroups across all devices will be an extremely helpful, and minimize delays experienced by callers.

    THanks,
    Baktha

  • Guest commented
    July 14, 2022 04:32

    UCM toggles Hunt Group active/inactive on a per-device basis, not per-line. Toggling Hunt Group on a device affects the status of call receiving on all the lines associated with that device. So propagating this toggle from the Webex App to other associated devices could be tricky if line associations vary from device to device.

    Maybe a way to Implement this would be across devices that share the same Owner User ID as the CSF/TCT/BOT/TAB making the toggle request?

  • Guest commented
    June 10, 2022 19:51

    UCM

  • Admin
    Ryan Li commented
    May 05, 2022 05:54

    Is this ask for UCM or Webex Calling?