User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Allow meeting links to open in browser immediately when Webex app is not installed

We are generating one-time links for Webex meetings with our customers. When such a link is clicked on a system where Webex is not installed, the customer is asked to download the Webex app. Eventually an option (link) is also shown to start the meeting in the browser. For a smoother, faster client experience, we would prefer to avoid the prompt to download Webex and immediately open the meeting in the browser. (On systems where Webex is installed, the meeting should of course be starting in the app.)

  • Guest
  • Jul 16 2020
  • Need more info
  • Wade Hunter commented
    16 Jul, 2020 02:24pm

    Or at least have the "Join in browser" link displayed immediately instead of having to wait several seconds. Why not just show a page giving the user the options for how they'd like to join? I believe MS Teams does this today.