User Community Feedback

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Add Shortcuts to Webex App

For a person to go available within a queue requires many clicks: Click profile picture | Settings | Calling | Scroll to bottom and click "Click here to access you call queues settings" | Call Control | Call Center Queues | Status | and then click "Signed In", "Signed Out", "Available", "Unavailable", "Wrapping Up". It is unreasonable to make our clients navigate this in order to change their Queue Status. It would be great to have shortcut keys for each of those selections, but better yet to be able to define shortcut buttons in the navigation section of the app on the left. If these were user definable, then users could access any area of the Webex App with one click. Please add this functionality.

  • Dan Eccher
  • Mar 16 2022
  • Planned
  • Admin
    Praveen Kumar Garlapati commented
    6 Jun, 2022 06:24pm

    We are simplifying the agent sign-in, sign-out and status change experience in the app.