Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
For a person to go available within a queue requires many clicks: Click profile picture | Settings | Calling | Scroll to bottom and click "Click here to access you call queues settings" | Call Control | Call Center Queues | Status | and then click "Signed In", "Signed Out", "Available", "Unavailable", "Wrapping Up". It is unreasonable to make our clients navigate this in order to change their Queue Status. It would be great to have shortcut keys for each of those selections, but better yet to be able to define shortcut buttons in the navigation section of the app on the left. If these were user definable, then users could access any area of the Webex App with one click. Please add this functionality.
We are simplifying the agent sign-in, sign-out and status change experience in the app.
Attachments Open full size