User Community Feedback

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Persistent Directory for Webex for Broadworks

Customers who have migrated from UC-One applications to Webex miss the Enterprise/Group Directory feature from the old applications. New customers would also benefit from the ability to see a listed directory.

Whilst searching for users is possible, and adding them to personal contacts one person at a time is possible, feedback from customers is that maintaining this type of personal contact lists for many users in their organisation is difficult. They also advise new starters in their companies do not always know the contacts to search for, this is where having a listed directory is highly beneficial.

First option would be to have a seperate directory listing of contacts for the broadworks Enterprise/Group, which lists all contacts on broadsoft, bonus points for including common phone list etc in the directory listing. The second alternative option would be to allow a csv import to personal contacts, which would allow customers to import a list of contacts that populates the personal Contacts. This would allow customer admins to send out a list to all employees so they can import a common list of contacts, rather than adding them one by one.

  • Ross Millan
  • Mar 17 2022
  • Future consideration
  • Eugene Nicolov commented
    6 Apr, 2023 11:46am

    This feature is really important for small market segment, where the enterpise could have just a few dozen numbers: being able to see all the numbers at once and right away, will help