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Call Control of Desk Phone When Hoteling

Ability to be able to select and control (dial etc) a workspace desk phone configured with hoteling rather that a device assigned to a single user. Hot desking is very common in the modern office and many users only use shared phones.

This feature is possible with on-prem CUCM and Jabber. When logged into a phone with extension mobility that device is then available to the user for selection for call control in Jabber.

  • Guest
  • Mar 17 2022
  • Need more info
  • JAMES MAKOWSKI commented
    29 Nov, 2023 07:14pm

    November 2023 and this is still not implemented. For anyone moving from CUCM to Webex Calling, this is a step down. It's also a potential reason for us to stop planning our migration.

  • Guest commented
    20 Apr, 2022 09:07pm

    Unless I am missing something I have tested this again today and I cannot see a way within the Webex client of selecting the hotelling /workspace device to which I am logged in. The only devices available to select are those user/personal assigned devices.

    Webex Client Version-

    MPP Device - CP-8841 (sip88xx.11-3-6MPP0001-273)

    Happy to run through this if you wanted to reach out?

    We are in the process of considering moving to a approx. 500 user Calling EA and this is a feature that for us would be a backwards step when migrating from on-prem CUCM to Webex calling.

  • Admin
    Jefferson Lu commented
    20 Apr, 2022 06:53am

    Desk Phone(MPP) control should work when hoteling in Webex Calling, could you let me know which details functionality is lost?

  • Guest commented
    15 Apr, 2022 07:40am
    Hey Jefferson this is for native Webex Calling.
  • Admin
    Jefferson Lu commented
    15 Apr, 2022 07:11am

    Is this the ask for Webex calling? Or Webex with UCM calling

  • Guest commented
    28 Mar, 2022 10:01pm
    A barrier to migration from on-prem CUCM to Webex Calling as it results in a loss of functionality. Majority of larger customers operate hot desking so this should be a priority.