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In WebexCC Flow Control, provide in the "HTTP Request" flow object a "Background” checkbox (enable/disable) in the Activity Settings that, when set, allows the moving on in the flow before the request is fulfilled or timeout is reached.

When the request is providing data only, no need for flow to wait for result, more consistent and faster moving though flows if http request is backgrounded (optionally). Saved time (reduced waiting) when API round-trip times are large or increase. If API is down, would not need to wait for timeout before moving on.

  • Greg Lacco
  • Mar 18 2022
Contact Center
  • Greg Lacco commented
    March 21, 2022 21:13

    The suggested feature helps in the following use case:

    • API calls in the IVR path with potential slow down customer experience if API timeouts are large on slow or dead API connections.

    • Shortening timeouts leads to failed transactions.

    • Larger timeouts introduce lag passing through menus when round trips are long or API unavailable.

    • Relevant in cases where data is being written to API only, no lag should be in call flow as response is not required for flow to continue.

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