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Ability to Synchronize Active Directory contacts as a Webex Organizational contact

We have implemented Webex App with UCM calling. Only users are searchable from within Webex. Shared / common area contacts are not assigned to a user and therefore not listed.


Once you have configured Directory Connector it becomes the single source of truth for Webex identities. Therefore there is no option to sync shared / common area contacts from CUCM into webex.

If these contacts must be sourced from Active Directory can the Directory Connector be extended to sync AD "Contacts" into Webex?

  • Steven Hingley
  • Mar 21 2022
  • Steven Hingley commented
    21 Mar 11:28pm

    We can place the contacts in the same OU, but they will be of type "Contact" instead of type "User"