Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
https://help.webex.com/en-us/article/gk4yog/Enable-Webex-App-Users'-Status-to-Display-in-Microsoft-Outlook - enhancement for Citrix enviorment. For now the below is applicable:
Your users must be using Webex App on:
Windows 7, 8, or 10 with Microsoft Outlook 2016 or later
Microsoft Office 365 (version 16.0.9001 or later)