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Option to Save WebChat Transcripts at Agent Desktop

WebChat sessions are full of valuable comments, questions and follow-up actions. Unless I remember to cut/paste or screenshot, that valuable data is lost. For auditing purpose also transcripts required to be saved from agent desktop.

So Agents should be able to save WebChat transcripts

  • Dimple Saggi
  • Mar 30 2022
Control Hub & Administration: Control Hub

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