User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Redirecting the call to a number after playing a prompt without pressing menu option

We have had many customers requesting an IVR wherein during after hours, they will play a prompt then redirect the call to number without pressing menu option. It is very difficult to fulfill the customer requirement because of this limitation. We are always stuck in this situation. Please provide this option in future release, "Redirecting the call to a number after playing a prompt without pressing menu option. "

  • Roselyn Apostol
  • Apr 3 2022