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Option to change the default line when having multiline enabled

Currently when a user sign out from the webex app and the sign back in, webex app will default to line 1. Need to improve the behavior and add option to change the default line so when a user sign out/in will keep his last(or preferred) used line as default.

  • Guest
  • Apr 11 2022
  • Need more info
  • Guest commented
    15 Jun, 2022 05:03pm

    That sounds like an accurate summation of the original poster's request, and mine. So right.

  • Guest commented
    26 May, 2022 01:47am

    That sounds like a combination of the original poster's request, and mine.

  • Admin
    Ryan Li commented
    5 May, 2022 04:16am

    Unlike the IP phone, in Webex, if you select another line, it won't be switched to line 1 automatically unless you sign out and sign in the phone services.
    What I see above are

    1) the phone services are disconnected due to the session timeout, so you need webex to remember the last selected caller id once it's back.
    2) always use line 1 to place an emergency call

    Am I right?

  • Guest commented
    5 May, 2022 02:02am

    I am not the original poster but will add my thoughts.

    In the logged in context, used can select any of the lines 2 through 8, make or answer a call, end the call, the the context will remain on the most recently selected line. A new call made will utilize this selected context and not necessarily the primary line / Line 1.

    Of course an incoming ringing call will move the context to another ringing line for answer, but for making calls, either selecting the preferred line to call from, or the context remaining on that line is useful making calls on behalf of a shared line, or sometimes in cases of Contact Center where an “agent line” is separate from a user’s direct number or extension. Making a call from the contextual line allows the user to control the Calling ID context to the called party.

    Note that this is NOT the same action as on IP Phones, where the context returns to the primary line / Line 1 after every call. (Some of my IP Phone users would like that Primary return function to be optional as well for the same reasons.)

    That said, I did make a different idea submission stating that detection of an Emergency Call (999,911,112) should be recognized and “forced” to be initiated from the primary line / Line 1 as there are some interop issues in 3rd party partners involved in Emergency Call Routing and having a consistent, individual number identity (typically Line 1) is needed in those types of calls.

    So I support the idea of the original poster and this is an ask I also see with my own clients, I recognize that if implemented — this is how it operates now — some enhancement is likely needed in the context of Emergency Services calls.

    Since the “sticky” nature of the selected line is how it currently operates, I believe the original poster was asking that this line section context be “remembered” in the context of a log out from the client and login elsewhere.

    Also note that in Single Sign-On implementation, the user will likely be asked to re-login after a certain amount of time, hours or days.

  • Admin
    Ryan Li commented
    5 May, 2022 01:43am

    I need more context on this request,

    1) if a user wants to use another line as a default line, why not set it as the first line;

    2) In which circumenstance, a user need to sign out Webex phone service

    3) IP Phone doesn't support this function either, why the customer need it on Webex