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Warning/Force Logout if account is already logged in

In the WebEx App I am looking for an feature that triggers an warning after a user tries to login on an account that's already logged in but on another computer...

I'm thinking of an warning message like:
“You are already logged in on a different client with this account, do you want to terminate that session and continue login?

Current logins:
firstname.lastname@domain.com
(Desktop client), Force logout (Y/N)
firstname.lastname@domain.com
(Mobile client), Force logout (Y/N)"

This feature could prevent users from duplicate logins.
When a user is logged in on the same account and same client on two different computers there will be an issue to place calls since these 2 clients fights about what SIP-registration that's active for that specific lineport.
This may not be an issue when user is active on both mobile client and desktop if they uses different lineports.
That's why it would also be nice to list what client that's already logged in and a possibility to terminate that specific session.

In some cases phone calls is working as intended, but if the other client has an newer registration this will raise an error in the webex client.
More details regarding this issue can be found in ticket: 693414644.

  • Guest
  • Apr 21 2022
  • Yari commented
    February 17, 2023 21:14

    Anothet Major Miss from UC One to webex for broadworks app functionality.

  • Guest commented
    February 17, 2023 19:26

    I agree with Eric, this was a feature in UC-1 and is a deficit in Webex. The duplicate registrations can be a support nightmare.


  • Eric Brashear commented
    July 19, 2022 14:39

    This is a huge issue for some of my customers, especially since they're used to it because it was possible in UC!