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WxCC 2.0: Prevent the ability for the agents to outdial or consult or transfer call to an agent extension using the DN option

Issue:

We need a way to prevent the ability for an agent to outdial or consult or transfer call to an agent extension using the DN option

This call flow is not supported

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/desktop_20/webexcc_b_20-desktop-user-guide/webexcc_b_30-cisco-webex-contact-center-agent_chapter_010.html#task_DE6128B71DE66BF634CA4400F39B020D

Reason for this request from the field is this is causing the agent initiating the call and the agent reserved for for the call to be stuck

  • Bhushan Suresh
  • Apr 25 2022
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