User Community Feedback
Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
Conference persistence with originator dropping should be functional on any ad-hoc bridge regardless of participant count or participating endpoint (Calling user vs external PSTN).
Attachments Open full size
Healthcare customer that is leveraging WxC and WxCC agent answers call, then agent click on consult and calls an 800 number to get an interpreter. then when the agent understands where the customer needs to go. Agent then put the conference on hold and calls a nurse and let them know that a call is coming their way and then hang up with the nurse, then go back to conference and press transfer and send the call to the nurses extension. Conference is disconnected
Attachments Open full size
Ideally, have a global option to enable or disable this feature, but some customers definitely want conferences to stay active if the originator drops out (for example, an medical advisor on a call with a customer who needs to conference in one or two specialists, and then drop out) This was easy on the old UCM based solution
Attachments Open full size