User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

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WxCC IVR Menu Counts

Can reporting be added to get the counts of IVR menu selections within a tie frame? Many customer ask for this. I know UCCX lacks this also it is commonly requested. I have actually moved some menus into Unity to get this reporting. It would be valuable for WxCC to have this.

  • Tom Suntken
  • May 18 2022