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WxC Reporting for Hunt Groups

Can the CDR records for Webex Calling provide a calling for the originally call number? I am not able to determine how many calls my hunt groups missed or were answered because the called party column shows user information from within the hunt group.

  • Guest
  • May 26 2022
  • Future consideration
  • Guest commented
    9 Jun, 2022 05:05pm

    I feel like the Call Queue would be more useful if the call control could be moved to the main screen of the application instead of being in the settings menu.

  • Admin
    Shane Tuohy commented
    9 Jun, 2022 04:51pm

    Call Queue analytics and Auto Attendant analytics are coming soon, in the next couple of months. Hunt group analytics like this are not planned at this time. We encourage you to try out the call queue analytics when they launch and perhaps using call queues will enable you to leverage more powerful reporting and analytics.