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Completely disable closed captioning for specific calls

Users would like the option to not just hide, but fully disable closed captioning for specific calls with clients in which they discuss SPI or other sensitive content.

  • Barbara Aguiar
  • Jun 2 2022
  • Future consideration
  • Josh Ridgway commented
    20 Jan, 2023 02:02am

    I totally understand from an accessibility point of view, but the AI caption product is an acquired tech that CISCO uses, and the data is stored and processed in different data centres globally than calls and recordings thus for certain types of sensitive meetings and calls, disabling AI captions would be beneficial. I know it is for our government clients. If the data was processed and stored the same as call and meeting data it wouldn’t be an issue in our case.

  • Joy Skipper commented
    14 Jun, 2022 03:20pm

    Hi, sorry, but as someone on here looking at close captioning posts for accessibility reasons, I think this feature would be actively harmful.

    If you're discussing sensitive content in a meeting and trusting the audio of that feature to go through the security of WebEx, then you should also be able to trust the closed captioning.

    If you can't trust closed captioning on WebEx for sensitive content, then you shouldn't be discussing that sensitive content over WebEx, because you're already trusting the audio to be used over WebEx.

    This feature would be very very detrimental to people who rely on closed captioning for accessibility reasons.

    Just my two cents as someone who relies on closed captioning to understand and contribute to meetings.