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Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
I have a similar issue. Let's say User A called into a company and User B Answered. User B wants to transfer the call to User C.
User B attempts the transfer but for some reason User C doesn't answer.
When User C return to their desk, they find a missed call from User B and not User A.
On behalf of Sanjay Sinha,
Can you please explain in detail the call flow of the transfer operation?
Call transfer operation is:
a) Initial Call Leg is active between user A & User B
b) User A wants to transfer user B to User C
c) User A puts call leg with user B on hold, dials User C's number
d) User A gets notification that User C is alerting. User C has not answered yet
e) User A completes transfer
f) Caller-Id on User C should be updated to show User B's number
If this is not happening, it is a defect. Please work with TAC to open a defect