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Update call transferring to show original caller before end user picks up

Update call signaling to display caller ID of the caller, and not the person transferring upon the transfer being completed, and not wait for the called device to answer

  • Jake Panzer
  • Jun 3 2022
  • Need more info
  • Guest commented
    3 Nov 06:17pm

    I have a similar issue. Let's say User A called into a company and User B Answered. User B wants to transfer the call to User C.
    User B attempts the transfer but for some reason User C doesn't answer.
    When User C return to their desk, they find a missed call from User B and not User A.

  • Admin
    Tracy Gilman commented
    8 Aug 10:35pm

    On behalf of Sanjay Sinha,

    Can you please explain in detail the call flow of the transfer operation?

    Call transfer operation is:
    a) Initial Call Leg is active between user A & User B
    b) User A wants to transfer user B to User C
    c) User A puts call leg with user B on hold, dials User C's number
    d) User A gets notification that User C is alerting. User C has not answered yet
    e) User A completes transfer
    f) Caller-Id on User C should be updated to show User B's number

    If this is not happening, it is a defect. Please work with TAC to open a defect