User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Desktop Control Report

None of the Webex reports or Control Hub API data captures when desktop control (keyboard and mouse control) takes place in Webex Meetings. We have a large customer that is looking at other solutions since this isn't available within Webex

Use Case "Offering co-browsing as an enrollment method will enhance the enrollment experience for our customer and our agents. In addition to visual advantages, we can accept an electronic signature through sharing of control (keyboard and mouse) if we can prove the control was passed to the customer for signature. This may be a report or file to be stored in an agreed upon location and duration. Customer's legal department has approved the exploration of this method and has provided feedback, incorporated below regarding what should be captured on any report we are able to produce.

  • Stefani Metodieva
  • Jun 6 2022