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Apply %AttendeeName% in Invitation for Registering for Webinar email template

Dear team,

The client would like to request the option for enabling the variable %AttendeeName% in the template for Invitation for Registering for Webinar.


By default, there is no variable in the above mentioned template for pulling the Client's name. The %AttendeeName% is partially working in the Invitation for Registering for Webinar template, it is pulling the information but it is surrounding it with quotation marks.


The HTML coding is providing the otpion for removing the quotation marks by modifying the code itself but the code is not readable as the templates are not with the idea of working as a coding console.


Example for removing the quotation marks in the above mentioned email template from the back-end:

var someStr = 'He said "Hello, my name is Foo"';
console.log(someStr.replace(/['"]+/g, ''));
  • Guest
  • Jun 7 2022
  • Marek Friedl commented
    10 Jun 01:01pm

    Hi again,

    yes, another issue to report and vote for improvements of something that previously worked fine, under WebEx Events (classic).

    As mentioned in the original comment, when variable %AttendeeName% used in WebEx Webinar in Approved email templates it adds quotation marks before and after a name, eg. Dear "John Doe". Surprisingly this variable works as expected in Reminder email templates. What causes this inconsistency?


    We've been advised to use a %AttendeeNameEX% variable as a work around, but at the moment this one appears in emails as follows: Hi, John Doe, adding comma after Hi. Apparently Hi is also hardcoded into the variable. Can you clarify why? Is your goal to make personalization as least possible as it gets?


    Additionally, variables %FirstName% and %LastName% from your list, https://help.webex.com/en-us/article/06i2j4/Webex-Email-Template-Variables , do not work at all.

    Best regards,
    Marek Friedl
    Kistler