User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

WxCC: Show all contact history on Callbacks

Currently, the contact history for callbacks only shows outbound call history. Any inbound calls for the customer don't show so there is not an accurate picture of the contacts we have had with them.

  • Jeannie Brown
  • Jun 8 2022