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ECE-Change NotReady reason code when in NotReady State

Agent selects a NR reason code eg.'Break' and then later may need to change NR reason code to eg. 'Team Meeting', without going into Ready State. Currently, this is only possible in ECE if the agent goes into Ready State first, but agent could get a Chat session offered.

This request is to provide the function to move from one NR reasoncode to another NR reasoncode. This IS possible in Finesse for Voice agents, so hoping this is easy to enable for the ECE agent in ECE gadget please.

  • Guest
  • Jun 13 2022