User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Share Computer Audio while Optimizing for text and images

In Webex Meetings, you can only share Computer Audio while Optimizing shared content for motion and video. But selecting motion and video would cause text on screen to render illegible since sacrificing resolution in favor of a higher frame rate. For scenarios such as Call Centers training and onboarding needs; listening to live calls with agents will need computer audio to be shared to hear both the agent and the callers. This should be a fluid conversation between both parties and the agent would be constantly changing screens and asking questions but the context from screens and applications should be legible.

  • Kevin Ho
  • Jul 31 2020
  • Shipped
  • Sean Carnahan commented
    28 Aug, 2020 01:34pm

    Our use case is an audio production course in which the professor wants to share their audio software on screen to walk the students through the process while also sharing the audio coming from the software. If you choose “optimize for motion and video” then the resolution is lowered and the students on the far end cannot read the labels in the application. Right now, the professor is meeting in Teams so he can share the screen clearly and also share the computer audio.