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Forward Unassigned Number to another Number

I would like to forward my unassigned numbers to a specific HG/Queue or some other number, currently I must assign these numbers to the Queue/HG but I am limited to 10 Alternate Numbers per HG/Queue. This could, also be implemented by saying every call that starts with the Main Number of the location, but the DID Number doesnt exist goes to the main Number. On the CUCM i would implement this with a Translation Pattern Matching on <MainNumber>! but there is no similar setting or feature in Webex Calling

  • Julian
  • Jul 15 2022
  • Future consideration
  • Guest commented
    11 Oct, 2022 03:36pm

    We need this functionality for a slightly different reason. We have various teams in our org that forward a number's after hours calls to a different on-call person. This schedule is dynamic and may change day to day based on availability. This is a feature that needs to be managed by the the teams and not IT. Can we assign a hunt pilot or auto attendant number to a specific (non-admin) individual? Perhaps a secondary line assigned to a user that they can control forwarding for?

  • Julian commented
    11 Aug, 2022 06:48pm

    There are many situation in wich a caller calls an unassigned number, for example if an employee leaves, their DN is unassigned and when an external or internal caller calls this number he or she should be directed to somewhere instead of hearing that this number doesnt exist. You also have this problem when a user changes phonenumber. In addition you could have outside callers who mistype the number or dont know the exact number, they should also be redirected to some point of information where another user is able to provide the appropriate information or forward them to whom they need. Almost all CUCM customers I know have a simple translation pattern in Place that covers this usecase, but there is no such feature in Webex Calling.

  • Tracy Gilman commented
    8 Aug, 2022 10:38pm

    On behalf of Sanjay Sinha, Why would a caller call a number that is not assigned? Please provide additional information.