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Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

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Wrap Codes by Team

Currently the Wrap Codes in Contact Center are assigned to users by Agent and not by Team or Queue. For agents who help out on multiple teams it would be helpful to have the Wrap Codes follow the team or queue.

  • Guest
  • Aug 3 2022
Contact Center

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