User Community Feedback

We need a way for administrators and helpdesk staff to easier manage spaces. Example task a helpdesk technician needs to perform on a daily basis

adding/remove people from spaces or teams

delete spaces

cleaning up stale spaces

changing or removing moderators

Today these actions require API interaction to perform, which is time consuming and not at the typical skill set of the individuals assigned to perform these tasks.

For example the Compliance Admin is the only one that can remove and add moderators. Compliance personal have no interest in learning how to navigate our platform with an API toolkit. Furthermore, a compliance admin has permissions that are above and beyond what is needed for a task as mundane as moderation changes.

In the current state, a helpdesk technicanci would need complaince access, creating an elevated permissions issue with rights to delete legal holds and read content not intended for them.