User Community Feedback

Many customers are complaining about the BLF pop-out notification not having the ability to control it on the Webex app desktop. They want the BLF service on the physical phone and desire the ability to control the pop-out plus the tone associated with this BLF service.

The BLF service on the physical phone device can be controlled along with the pop-out splash. However, in the Webex desktop app, there are no controls provided with the BLF service.

It is proving to be an annoyance to desktop users and my support team is getting numerous calls about this BLF pop-out. If a Webex app user does not have a shared call device (phone) then there is no issue.

However, many customers have end users with both the desktop app and a shared device (phone). The physical phone does provide a means to silence the BLF ring.