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hide some special users from the call directory

The customer go to -> call -> directory they see all devices and users are configured in the control hub


The customer wants to add a feature to hide some special users from the call directory

  • MOHAMAD FAKHOURY
  • Aug 11 2022
  • Michael Woods commented
    23 Jan 10:22pm

    While Cisco prides itself on visibility and transperency -- to a lot of the previous comments/vote by our fellow PSS/VSS/AM's -- there are many instances in commercial/public sector settings where the ability to hide or give permissions to certain levels of visibility would go a long way. Whether is be board members, C-level, execs, supervisors, QA; the option to show and hide would add to the value. Customization fit for any footprint.

  • Toni Martins commented
    23 Jan 04:29pm

    This feature will certainly benefit some of our clients

  • Brad Oliver commented
    23 Jan 04:27pm

    Filling this gap would help out tremendously!

  • Gabriela Aguilar commented
    23 Jan 04:26pm

    This feature will certainly benefit some of our clients

  • Brianna Iannello commented
    22 Jan 11:00pm

    My customers with corportate and retail locations need this feature!

  • Guest commented
    9 Jan 07:37pm

    I would also like to see this implemented as a solution to hide or modify the phone number listed for users in the directory.

  • Daniel GagnĂ© commented
    1 Nov, 2023 02:23pm

    We also need this feature to be implemented or reimplemented as it appears that it was at one time according to the video linked in this page:
    https://help.webex.com/en-us/article/ow5s3w/Prevent-someone-from-monitoring-a-user's-line-status
    https://www.youtube.com/watch?v=T6FKDsmX12w



  • Giovanna Landolina commented
    2 Oct, 2023 02:21pm

    My customer ask the same feature.

  • Craig Larson commented
    27 Sep, 2023 09:53pm

    We have been asked for this feature by our customer.

  • Guest commented
    21 Jul, 2023 12:48am

    I need to keep certain extensions private - superintendents, directors, etc for example, most calls should be handled by their secretaries unless the admin decides to share their direct line with others. I also have serveral extensions that are there for functional purposes and don't need to be listed in the directory. My users shouldn't need to weed through information auto-attendants and call queues.


    On the opposite end, add the ability to make custom contacts to make finding people or departments easier. If I want to reach the super intenendent, let me search for her but have the number that shows up point to her secretary's phone.

  • Guest commented
    12 Jul, 2023 06:49pm

    Microsoft has this with "hide from address book" option on special contacts. Please reach out if you want to discuss my reasoning in more detail.

  • Joe Hughes commented
    12 Jul, 2023 03:26pm

    I've had multiple customers ask for the same feature.

  • Wilson Samuel commented
    21 Dec, 2022 02:28pm

    Yes, my customer has asked for the same feature.

  • Steve Read commented
    24 Oct, 2022 09:35pm

    A customer has asked for the exact same. Does anyone know if this is possible, or and future plans?

  • Guest commented
    11 Aug, 2022 11:47am

    would be a nice feature to hide some special users or video endpoints in directory