User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Convert a bulk of recordings from ARF to MP4

One of our customers who's working with pfizer willing to convert more than 100 recording to MP4 format.

  • Tala Khalid AlDajani
  • Aug 11 2022
  • Future consideration
  • Ido Monzon commented
    February 08, 2023 19:12

    After stopping the support of the Webex Player for macOS (it only has 32-bit version that doesn't working with the macOS versions from the last years), I have no way to watch my files nor convert them into multi-systems supported format (e.g. MP4).


    The current conversion tool (for windows) doesn't work, it takes hours to convert each video, it converting it to WMV that is very heavy file type and have minimal support and the WMV output have mismatch of video/audio and very low resolution.


    Please create a tool that will work also for macOS (64-bit/Apple Silicon) and will allow to convert the WRF files to MP4 in a batch/bulk fast and efficient way, otherwise all of my files are useless and lost forever...


    https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-12049