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Call in Queue Notification

Like in Fineese when a call is in queue if no agent in available state it send notification sound to logged in agents that call is in queue, can we get same in WebEx Agent desktop

  • Guest
  • Aug 14 2022
  • Robert Gardner commented
    February 19, 2023 03:37

    This is very important information that we need added to our system urgently.

  • Robert Gardner commented
    February 19, 2023 03:03

    We use Webex queues with Cisco 8851 handsets, the Webex App on our PCs and the Webex app on our mobiles. With each we can change our status and answer calls in the queue. But we can't see if there are any calls waiting in the queue. This is a key feature, which needs to be in Webex Calling. Please add it so that we can see that there are calls waiting and answer them. Needed urgently.