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Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
Every other phone system including mobile phones - have some sort of voicemail deletion folder before they are purged. It is easy to accidentally delete voicemails and there's a delete all option that users may accidentally press. Users should have recourse for this, they are used to it.
Hi - I can think of many use cases:
This is the way their previous phone system operated (webex app supports this feature when integrated with UCM even)
Users may accidently delete a voicemail via telephone user interface - there is no prompt to verify you want to delete after pressing 7
In the Webex app there is no indication that the voicemail is permanently deleted, the prompt only asks if you are sure you want to delete.
Users are used to being able to "un-delete" other business communications like email
We have had customer that has had several users accidentally delete voicemails from webex calling and want to retrieve it.
On behalf of Silpa Uppalapati's review, please provide more information on the use case/scenario where the end user/admin wants to retrieve deleted voicemails. Status changed to need more info.