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Webex Calling - Ability to retrieve deleted voicemails

We have customers asking for the ability to retrieve deleted voicemails.

  • Guest
  • Aug 16 2022
  • Need more info
  • Guest commented
    31 Jan 07:11pm

    Every other phone system including mobile phones - have some sort of voicemail deletion folder before they are purged. It is easy to accidentally delete voicemails and there's a delete all option that users may accidentally press. Users should have recourse for this, they are used to it.

  • Guest commented
    20 Jan 10:15pm

    Hi - I can think of many use cases:


    • This is the way their previous phone system operated (webex app supports this feature when integrated with UCM even)

    • Users may accidently delete a voicemail via telephone user interface - there is no prompt to verify you want to delete after pressing 7

    • In the Webex app there is no indication that the voicemail is permanently deleted, the prompt only asks if you are sure you want to delete.

    • Users are used to being able to "un-delete" other business communications like email



  • Guest commented
    16 Sep, 2022 11:04pm

    We have had customer that has had several users accidentally delete voicemails from webex calling and want to retrieve it.

  • Admin
    Tracy Gilman commented
    16 Sep, 2022 04:43pm

    On behalf of Silpa Uppalapati's review, please provide more information on the use case/scenario where the end user/admin wants to retrieve deleted voicemails. Status changed to need more info.