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Webex Calling - Ability to retrieve deleted voicemails

We have customers asking for the ability to retrieve deleted voicemails.

  • Craig Larson
  • Aug 16 2022
  • Future consideration
  • Greg Leggett commented
    19 Jul, 2023 05:27pm

    Being able to recover/undelete a voice message, within the message retention window would be needed for Compliance purposes, along with the other point(s) mentioned below (i.e. it is a standard is about every other modern telephony system including CUCM/Unity, and mistakes happen and it is folly to assume that every voicemail account is receiving a copy of the message in their email account).


  • Ben Laakso commented
    14 Feb, 2023 02:07pm

    This is a standard feature in every other phone system. Mistakes happen.

    This should be considered "table stakes" as some of my colleagues like to put it.

  • Nicolas Carmichael commented
    31 Jan, 2023 07:11pm

    Every other phone system including mobile phones - have some sort of voicemail deletion folder before they are purged. It is easy to accidentally delete voicemails and there's a delete all option that users may accidentally press. Users should have recourse for this, they are used to it.

  • Guest commented
    20 Jan, 2023 10:15pm

    Hi - I can think of many use cases:


    • This is the way their previous phone system operated (webex app supports this feature when integrated with UCM even)

    • Users may accidently delete a voicemail via telephone user interface - there is no prompt to verify you want to delete after pressing 7

    • In the Webex app there is no indication that the voicemail is permanently deleted, the prompt only asks if you are sure you want to delete.

    • Users are used to being able to "un-delete" other business communications like email



  • Craig Larson commented
    16 Sep, 2022 11:04pm

    We have had customer that has had several users accidentally delete voicemails from webex calling and want to retrieve it.

  • Tracy Gilman commented
    16 Sep, 2022 04:43pm

    On behalf of Silpa Uppalapati's review, please provide more information on the use case/scenario where the end user/admin wants to retrieve deleted voicemails. Status changed to need more info.