User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Webex Calling - Ability to retrieve deleted voicemails

We have customers asking for the ability to retrieve deleted voicemails.

  • Guest
  • Aug 16 2022
  • Need more info
  • Guest commented
    31 Jan 07:11pm

    Every other phone system including mobile phones - have some sort of voicemail deletion folder before they are purged. It is easy to accidentally delete voicemails and there's a delete all option that users may accidentally press. Users should have recourse for this, they are used to it.

  • Guest commented
    20 Jan 10:15pm

    Hi - I can think of many use cases:

    • This is the way their previous phone system operated (webex app supports this feature when integrated with UCM even)

    • Users may accidently delete a voicemail via telephone user interface - there is no prompt to verify you want to delete after pressing 7

    • In the Webex app there is no indication that the voicemail is permanently deleted, the prompt only asks if you are sure you want to delete.

    • Users are used to being able to "un-delete" other business communications like email

  • Guest commented
    16 Sep, 2022 11:04pm

    We have had customer that has had several users accidentally delete voicemails from webex calling and want to retrieve it.

  • Admin
    Tracy Gilman commented
    16 Sep, 2022 04:43pm

    On behalf of Silpa Uppalapati's review, please provide more information on the use case/scenario where the end user/admin wants to retrieve deleted voicemails. Status changed to need more info.